Shipping policy

Shipping Policy

Last updated: 14/08/2026

At KICKSPA, we do our best to process and deliver your order as quickly as possible.

1. Shipping Destinations
We currently ship to France, Europe, and the USA/Canada. Orders are shipped to the delivery address provided at checkout.

2. Order Processing
Orders are processed and prepared for shipment within 1–3 business days after payment is received. Processing times do not include weekends or public holidays.

3. Shipping Times
Estimated delivery time is 12–20 business days from the date your order ships. Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, or other circumstances outside our control.

4. Shipping Costs
Standard Shipping: FREE. Any applicable shipping fees, if ever introduced, will always be clearly displayed before you complete your purchase.

5. Order Tracking
You'll receive a tracking number by email once your order has shipped. Please allow a few days for tracking information to update after shipment.

6. Delayed Orders
If your order hasn't arrived within the estimated delivery timeframe, contact us at contact@kickspa.shop with your order number and we'll look into it right away.

7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact us as soon as possible at contact@kickspa.shop — we'll do our best to update it before shipment, but can't guarantee changes once an order has entered fulfillment.

8. Delivered but Not Received
If tracking shows "delivered" but you haven't received your package, contact us at contact@kickspa.shop and we'll investigate with the carrier.

9. Damaged Packages
If your package arrives visibly damaged, contact us with photos of the package and product, and we'll sort it out.

10. Lost Packages
If your package appears lost in transit, contact us at contact@kickspa.shop with your order number and tracking information.

11. Product Availability
In the unlikely event a product becomes unavailable after you order, we'll contact you with a solution.

12. Contact
KICKSPA — contact@kickspa.shop
Please include your order number whenever contacting us about an existing order.